Effective date: 20.07.2023
At Secret Voyage Travels, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard the data you provide when using our website www.secretvoyage.uk (the “Website”). By accessing or using our services, you agree to the practices described in this Privacy Policy.
1.1. Personal Information: We may collect personal information from you when you use our Website, such as your name, email address, phone number, postal address, and payment details. This information is voluntarily provided by you when making bookings, subscribing to newsletters, or contacting us through our website forms.
1.2. Usage Data: When you visit our Website, we automatically collect certain information about your device, browser, and browsing behavior. This may include your IP address, browser type, operating system, pages visited, and the time and date of your visit. We use cookies and similar tracking technologies to gather this data (please see our Cookie Policy for more details).
1.3. Third-Party Information: If you provide us with personal information of others, such as travel companions, you must ensure that you have the necessary permissions and authority to share their data with us.
2.1. Provide Services: We use the information you provide to process your bookings, deliver travel services, and communicate with you regarding your reservations.
2.2. Customer Support: We may use your contact information to respond to your inquiries, provide support, and address any issues you may encounter.
2.3. Marketing: With your consent, we may use your email address to send you promotional offers, newsletters, and updates about our services. You can opt-out of marketing communications at any time.
2.4. Improve User Experience: We analyze user behavior and usage patterns to enhance our Website’s performance, personalize your experience, and optimize our services.
2.5. Legal Obligations: We may use your information to comply with legal requirements, respond to lawful requests, and protect our rights and interests.
3.1. Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in delivering our services. These providers are obligated to protect your data and use it solely for the purposes outlined in this Privacy Policy.
3.2. Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity or organization involved, subject to the provisions of this Privacy Policy.
3.3. Legal Requirements: We may disclose your information if required by law, subpoena, or other legal process, or to protect our rights, privacy, safety, or property.
4.1. We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no method of data transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
4.2. If you create an account on our Website, you are responsible for maintaining the confidentiality of your account credentials and for any activities conducted under your account.
Our Website may contain links to third-party websites or services. We do not control these external sites and are not responsible for their privacy practices. We encourage you to review the privacy policies of any linked websites you visit.
Our services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child, please contact us, and we will promptly delete the data.
We may update this Privacy Policy to reflect changes in our data practices or for legal or regulatory reasons. The latest version of the Privacy Policy will be posted on this page with an updated “Effective date” at the top. Please review this page periodically to stay informed about how we handle your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at [info@secretvoyage.uk].
By using our Website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.