At Secret Voyage Travels, we understand that travel plans can change unexpectedly. We aim to provide flexible cancellation options to accommodate our customers’ needs. This Cancellation Options page outlines the different cancellation policies available for the various services we offer on www.secretvoyage.uk (the “Website”).
1.1. Our cancellation policy varies depending on the type of service booked, such as flight reservations, hotel accommodations, tours, and holiday packages. The specific cancellation terms for each service will be outlined during the booking process and in your confirmation email.
1.2. Please review the cancellation policy carefully before making a reservation to understand the terms and conditions that apply to your booking.
2.1. Airline Cancellation Policies: Flight cancellations are subject to the policies set by the respective airlines. The cancellation fees and refund eligibility vary based on the fare type, route, and the time of cancellation.
2.2. Refunds: If your flight is eligible for a refund, the amount and processing time may vary depending on the airline’s policies. We will assist you in processing the refund, and any applicable fees will be deducted as specified in the cancellation policy.
3.1. Hotel Cancellation Policies: Hotels have different cancellation policies based on room type, booking dates, and other factors. The specific cancellation terms will be stated during the booking process and in your confirmation email.
3.2. Refunds: If your hotel reservation is refundable, we will process the refund according to the hotel’s policies. Non-refundable bookings may not be eligible for a refund.
4.1. Tour Cancellation Policies: The cancellation policy for tours and activities may vary based on the specific tour operator or activity provider. Please review the cancellation terms provided during the booking process.
4.2. Refunds: Tour and activity refunds will be subject to the policies of the operator. Refund eligibility and processing times may vary.
5.1. Package Cancellation Policies: Holiday packages may have different cancellation policies based on the components included, such as flights, hotels, tours, and additional services.
5.2. Refunds: The refund amount for holiday packages will depend on the individual cancellation policies of each component. Please refer to your booking confirmation for more information.
6.1. To request a cancellation, you must notify us through the cancellation process on our Website or contact our customer support team.
6.2. Cancellation fees and refund amounts will be determined based on the time of cancellation and the terms specified in the booking confirmation.
7.1. Some services, such as promotional fares, discounted hotel rates, or special tour packages, may be non-refundable. Non-refundable bookings typically offer lower prices and come with specific cancellation terms.
7.2. Please carefully consider the terms of non-refundable bookings before confirming your reservation.
8.1. We will process eligible refunds as quickly as possible. However, the time it takes for the refund to be credited back to your account may vary based on factors such as the payment method and the service provider’s processing time.
If you have any questions or need assistance with cancellation options, please contact our customer support team at [support@secretvoyage.uk]. We are here to help and ensure your travel experience with Secret Voyage Travels is as smooth as possible.
Please note that specific cancellation policies may vary for each booking. Always refer to your booking confirmation and review the terms before proceeding with cancellations.