Effective date: 20/07/2023
Welcome to Secret Voyage Travels! We are a UK-based online travel agency that offers holiday packages and travel services through our website www.secretvoyaget.uk (the “Website”). By accessing and using our Website, you agree to abide by the following Terms and Conditions. Please read them carefully before making any bookings or purchasing our services.
1.1. Agreement: These Terms and Conditions constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and Secret Voyage Travels (“we,” “us,” or “our”). By using our Website, you acknowledge and agree to comply with these Terms and Conditions, as well as any applicable laws and regulations.
1.2. Eligibility: You must be at least 18 years old and have the legal capacity to enter into a contract to use our services. If you are accessing our Website on behalf of a group or organization, you represent that you have the authority to bind them to these Terms and Conditions.
1.3. Modifications: We reserve the right to update, modify, or amend these Terms and Conditions at any time without prior notice. The latest version of the Terms and Conditions will be posted on the Website, and your continued use of our services will constitute acceptance of the revised terms.
2.1. Booking Confirmation: All bookings are subject to availability and confirmation. Once you make a booking through our Website, we will send you a confirmation email with the details of your reservation. Please review the booking details carefully and contact us immediately if you notice any discrepancies.
2.2. Payment: Full payment is required at the time of booking, unless otherwise specified. We accept major credit cards, debit cards, and other payment methods as indicated on our Website. All transactions are processed securely through our trusted payment partners.
2.3. Currency and Pricing: Prices displayed on the Website are in the currency specified. Prices may vary based on factors such as currency exchange rates, seasonal demand, and availability. We reserve the right to modify prices at any time, but once a booking is confirmed, the price will not change.
3.1. Cancellation by Customer: If you wish to cancel your booking, you must notify us in writing or through the cancellation process on our Website. Cancellation fees may apply, and the refund amount will depend on the time of cancellation and the terms of the travel service provider.
3.2. Cancellation by Secret Voyage Travels: In the event that we need to cancel your booking due to unforeseen circumstances or if the minimum number of participants is not met for a tour or package, we will offer you an alternative or a full refund, as applicable.
3.3. Refunds: Refunds, if applicable, will be processed using the same payment method used for the booking. Please allow sufficient time for the refund to be credited to your account.
4.1. Travel Documents: It is your responsibility to ensure you have valid passports, visas, and any other required travel documents for your trip. We recommend checking the entry requirements with the relevant authorities before booking.
4.2. Travel Insurance: We strongly advise you to purchase comprehensive travel insurance that covers trip cancellation, medical emergencies, baggage loss, and other unforeseen circumstances. Secret Voyage Travels is not liable for any losses incurred due to inadequate insurance coverage.
5.1. Limitation of Liability: Secret Voyage Travels acts as an intermediary between you and the travel service providers. While we strive to provide accurate information and reliable services, we do not guarantee the accuracy, completeness, or availability of the Website or the services offered.
5.2. Indemnification: You agree to indemnify and hold Secret Voyage Travels, its directors, employees, agents, and affiliates harmless from any claims, losses, damages, liabilities, and expenses arising out of your use of our Website or services.
6.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from or related to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
Thank you for choosing Secret Voyage Travels! We look forward to assisting you with your travel plans and providing you with unforgettable holiday experiences. If you have any questions or concerns, please contact us at [info@secretvoyage.uk].